If you are ready to get started, here’s a handy list of things to get you going.
You will need a computer/tablet or smartphone, internet connection, webcam and microphone (lots of people use a headset or the earbuds that come with their phone to increase privacy). You will want to be a safe, private and quiet location for this. Also, you will need internet or cell service that is conducive to virtual streaming.
Step 1 ~ Complete the online new patient information in order for us to start your chart.
Step 2 ~ You will be contacted by Heather to let you know when we have openings. (At times, there is a waitlist)
Step 3 ~ Once you have a tentative new patient appointment, you will receive access to the patient portal. Please log in and complete the new patient paperwork as soon as possible. That initial link will only be good for 24 hours. You can always request a new link from the email.
- Please note: we cannot move forward with your initial visit until the paperwork is received (if your paperwork is not received at least 48 hours prior to your session, the appointment will be canceled).
Step 4 ~ You will be sent a private link via email and text prior to your appointment. This is your secure link and is assigned to you.
Step 5 ~ When it is time for your appointment, meet your therapist on the secure web link. To do this, you will need a phone/tablet/computer that has a camera and internet access. Please use headphones to increase privacy and reduce background noise in our ears.
Please understand that we will do our best to make sure your information is secure, but realize the internet is a big place and information is not as secure as having a face-to-face session in a secure office. We will do everything within our power to protect your privacy.
Please contact Heather with any questions or complications when setting up for your first visit 432-698-0141. At times, the virtual setting will have technical hiccups, please text your clinician ASAP in order for us to activate plan B (check your reminder email for clinician’s direct # to text). We usually text you within 7 minutes of the start time to check in and see if there are any technical difficulties if you are not online. More than 10 minutes late, the appointment is canceled and considered a no-show.